Cancellation charges are based on how many days before your holiday date we receive your cancellation notice, and reflect a percentage of the total cost of your booking.
Making a Change Or Cancelling Your Booking
You must ensure all names and details are entered correctly at the time of booking. You will receive an invoice once your booking is confirmed and must contact us straight away if there is something that you need to correct, or if you don’t receive an invoice within 7 days of confirming your booking.
Please note that the deposit is non refundable and changes and cancellations to all or part of a booking are subject to amendment and cancellation fees of £25, so that we can cover the cost of processing your cancellation. You are responsible for paying this charge. Please see the breakdown below as a guide to charges.
When changing your accommodation, the price of your new arrangements will be based on the price that applies on the day you make the change. These prices may not be the same as when you first made your booking.
Some accommodation is priced according to the number of people staying there. If your party size changes, we’ll recalculate your booking cost based on the new number of people going. If fewer people share the accommodation, then the cost per person may go up. This extra cost isn’t a cancellation charge, and it isn’t normally covered by insurance. Cancellation terms apply to any person who cancels from a group booking. (see breakdown below).
Some arrangements cannot be removed once they have been added to your booking. These include: transfers, accommodation options such as early access and late checkout from rooms.
Period within which notice of cancellation is received | % of total booking price retained
After 30 Days of booking/deposit received: Loss of deposit
November 1st 2019 - March 31st 2020 50% of balance due plus deposit
April 1st 2020 or thereafter 100% balance, including original deposit
Once we receive your request to change or cancel your booking, you should expect to receive a updated invoice within 7 days. If you do not then please contact us at: firstname.lastname@example.org