SUMMER BREEZE SOUL WEEK TERMS & CONDITIONS
Please read these terms and conditions carefully. These conditions, along with ‘Holiday Information Leaflet’ and all other information on our website and in our brochures (depending on how you make your booking) set out the terms and conditions of the contract between you and Summer Breeze of Oakpark Business Centre, Alington Rd, Little Barford, St Neots, Cambs. PE19 6WA. Where included in our brochure these conditions are correct at the time of going to print, but please see our terms on our website for any subsequent changes which apply. When we talk about your holiday in these conditions, except where otherwise stated, we mean the accommodation, transport and other holiday services (excluding excursions and car hire) described by us that you book in the UK with us. Once your holiday has been confirmed we will accept responsibility for it in accordance with these conditions as an ‘Organiser’. Please note that we act as agent in relation to bookings for boat parties and any resort/on-board booked excursions made through our local representatives and your contract for those services is directly with the supplier of the service.
1. Your holiday contract
When a booking is made with us, the person who signs the booking form or completes the booking online or by telephone is confirming that they are over 18, have the authority to appoint the “lead name” on the booking (the person who makes the booking will be asked to choose a lead name for the booking) and accept these terms and conditions. The lead name must be 18 or over to make a booking with us and has to travel with us if all other customers on the booking are under 18. The lead name is responsible for payment of the total booking price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable. The lead name also agrees to provide accurate and full information to the remainder of the travelling party in relation to the booking, including any changes to the booking. The lead name also confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these conditions and all other information on our websites or in our brochure (as applicable).
A contract will exist as soon as we issue our confirmation invoice by email or post to the address provided when the booking is made.
This contract is made on the terms of these terms and conditions, which are governed by English Law and are subject to the exclusive jurisdiction of the English Courts.
2. Your protection
If you book flight or travel arrangements, please note that you are not financially protected by us. We accept no responsibility for the loss of the cost of any travel arrangements and flights and are under no liability if we are unable to carry out any provision of the booking for any reason beyond our control, including (without limiting the foregoing), Any Act of God, Legislation, War, Terrorism, Fire, Flood, Drought, Failure of Power Supply, Lock Out, Strike, or other actions taken by third parties, accommodation owners or employees owing to any inability to provide or produce the resources required for the holiday or the performance of the event.
We accept no liability for any costs incurred due to travel arrangements and flights in the event of a cancellation owing to changes made to the holiday booking due to circumstances that are beyond our control.
3. Your holiday price
a) We reserve the right to alter the prices of any of the holidays shown on our website or in our brochure, including the cost of supplements and upgrades. You will be advised of the current price of the holiday that you wish to book (including the cost of any supplements and upgrades) before your contract is confirmed. In addition to your holiday price you may have to pay local city taxes which will be payable by you locally in resort.
b) When you make your booking you must pay a deposit per person as set out below or as advised at the time of booking. Please note that the deposit is non-refundable once paid. It is important for you to understand that, if you cancel your holiday after making a booking with us, you will lose the deposit. The deposit is £99 per person. If you make a booking within 10 weeks of your departure date, you must pay the full cost of the holiday at the time of booking. If you fail to pay the deposit and/or balance in time (or in the event that you or any person on your booking attempts to deceive us, makes a fraudulent payment, provides fraudulent information at any point in relation to a booking or if the lead name or a member of the booking party has been banned from travelling with Summer Breeze), we reserve the right to, among other things, cancel your holiday without further notice and without refund. If you cancel your booking, the cancellation charges will be applied in accordance with the scale set out in clause 5 “If you cancel your holiday”.
c) Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we reserve the right to change the price of your holiday if there are changes in transportation costs or dues, taxes or fees payable for services such as tourist taxes, landing taxes or embarkation or disembarkation fees at ports or airports) or currency or exchange rates used to calculate the cost of your holiday which mean that the price of your holiday may change after you have booked. However, we will not change the price of your holiday within 20 days of your departure date. Where applicable, we will send you an amendment invoice. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. The price of your holiday is agreed when your booking is confirmed. In the event that your chosen holiday is later available on our website at a lower price than the price you agreed to pay, you are not entitled to a refund of the difference between those prices.
d) Once you have successfully booked your holiday, if the departure date is outside 10 weeks of the date of booking, we will send you your booking documents; a deposit confirmation; your travel insurance documents and a copy of our standard terms and conditions. At 10 weeks before departure we will take any outstanding balance payment and send a confirmation that the balance has been paid. At 4 weeks before departure, we will send you a final confirmation with your travel documents attached, consisting of your booking confirmation; your accommodation voucher, your transfer voucher (where applicable). Please remember to print off all your vouchers as well as your booking confirmation.
4. If you change your booking
If you wish to change your booking after our confirmation invoice email has been issued, we will do our utmost to make these changes but it may not always be possible and changes are subject to availability at the time. Where we can make a change, we will charge for any cost we incur in making this alternation including but not limited to: additional services, facilities, or other items changed, at the price which applies on the day the change is made. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. We will also apply an amendment fee for each changed person and/or item on the booking, which we will advise you of at the time of any amendment. Current amendment fees can be found at www.summerebreezesoulweek.com. Any booking discount you may have received at the time the original booking was made may be altered or reduced whenever changes are made. If the number of people in your accommodation changes, you may have to pay extra (for example, single or under-occupancy supplements). It is your responsibility to inform us of any change to your departure date, transport, accommodation or length of holiday. Certain travel arrangements may not be changed after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. You may transfer your booking to another suitable person who satisfies all the conditions that apply to this booking, provided that reasonable notice is given at least 7 days before your date of departure and subject to the payment of all applicable charges. Both you and the new traveler will be responsible for paying all costs we incur in making the transfer.
5. If you cancel your holiday
The lead name of your party may cancel your holiday at any time. Written notification from the lead name on the booking or your travel agent on your behalf must be received at our offices. Alternatively a cancellation by the lead name of your party can be made by telephone, by contacting our Team on +44 (0) 1480 214979 and providing the correct booking reference and security details. Since we incur costs in cancelling your travel arrangements, you will be required to pay cancellation charges. The cancellation charges shown below apply from the date we receive the written notice at our offices. In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by you if you or anyone travelling with you cancels. Please also note the “Exceptions” described below which (i) may apply in addition to the scale of charges below or (ii) cover where you have to cancel due to unavoidable and extraordinary circumstances:
Period within which notice of cancellation is received | % of total booking price retained
After 30 Days of booking/deposit received | Loss of deposit
November 1st 2018 | 50% plus deposit
April 1st 2019 | 100% including deposit
Please contact the Summer Breeze office if you wish to discuss this further. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
In the event that you cancel your holiday you must still pay amendment charges which arose before the cancellation and any deposits paid for any pre-booked items.
(ii) You can cancel your booking without paying cancellation charges if the performance of your package by us, or the carriage of passengers to your destination by us, is significantly affected by unavoidable and extraordinary circumstances (examples of which are included in clause 8 below). In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund with the exception of your deposit which remains nonrefundable.
6. Your Responsibility / Zero Tolerance
We want all our customers to have an enjoyable holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe (a) your actions could upset, annoy or disturb other customers, our suppliers or our own staff, or put them in any risk or danger, or damage property; (b) your actions could cause a delay or diversion to transportation; or (c) you are unfit to travel, we may end your holiday and terminate your contract. If that happens, you and your travelling party will be prevented from using your booked accommodation, transport and any other travel arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively, at our discretion, you may be permitted to continue with your holiday but may have additional terms imposed upon you (e.g. a restriction from using a particular facility at the relevant accommodation). We will hold you and the members of your travelling party jointly and severally liable for any damage to the accommodation, furniture or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. In the event of the involvement of local law enforcement we are not liable for any costs incurred, this includes for damages to property, injuries to other persons; offering help or meeting bail conditions. It is a condition of your contract with us that you take out adequate travel insurance suitable for your needs from the date of booking which should cover you if you have to cancel your arrangements, or for any emergencies that arise while you are away. We do not check insurance policies for suitability, but reserve the right to request a copy. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover.
7. If we change your holiday
It is unlikely that we will have to make any changes to your travel or accommodation arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. We will contact you by email and/or phone to discuss. Please check your email account regularly for emails from us.
Insignifant changes: Sometimes facilities described in our brochure/website may be withdrawn for reasons beyond our control. Where possible, we will tell you about the withdrawal of any facility as soon as possible. Insignificant changes include an additional stop en-route to your final destination, change of accommodation to another of the same standard, change of embarkation/disembarkation point. No compensation (including any for travel arrangements that you have personally made) is payable for insignificant changes to your holiday .
Significant changes: If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below. Examples of a significant change are: if we downgrade your accommodation by one full star rating (where applicable). If we have to make a significant change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of an arrangement of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. We will tell you the procedure for making your choice. We will pay compensation as detailed in clause 10 below for all significant changes except where the major change is due to an “unavoidable and extraordinary circumstance”.
Please Note: In the event that we notify you of a significant change to your package holiday and you do not respond to confirm one of the options provided to you as set out above, we will send a further reminder with a further request to confirm your final decision. If we fail to hear from you following the additional reminder, we reserve the right to cancel the package holiday and you will receive a full refund.
“unavoidable and extraordinary circumstance” means a situation beyond our (or our suppliers’) control the consequences of which could not have been avoided even if all reasonable measures had been taken. These can include, for example, war, threat of war, piracy, riot, industrial dispute, the act of any government or other national or local authority including airport, port and river authorities, lock closure, closure of airports or ports, airspace closure, air traffic management decisions which may give rise to long overnight delay or cancellations of one or more flights, or because of actual or prospective loss or restriction of air traffic rights available to UK airlines as a result of implementation of the UK’s decision to leave the EU, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, volcanic eruption or ash cloud, fire, bad weather (actual or threatened), epidemic or other contagious disease, change to Foreign Office advice to advise against travel to destination, significant building work ongoing outside of your accommodation (such as resort development) or failure in internet connections.
You must inform us of any lack of conformity without undue delay during your holiday so that we can try to remedy this for you. If you do not notify us this may impact our ability to assist you, investigate the difficulties you have encountered and our response to any subsequent claims upon your return. If, after your departure, a significant part of your pre-booked holiday cannot be provided, you will be offered a suitable alternative if possible. If appropriate, we will also pay you compensation in accordance with the table under clause 10 below, unless the reason for the change is due to (i) you, (ii) a third party unconnected with the travel services included in your holiday which is unforeseeable or unavoidable or (iii) an unavoidable and extraordinary circumstance. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, you will have the right to cancel your booking. In this event, you will have the right to be returned by the same means of transport to your original departure point at no extra cost provided that transport is available. This does not impose an obligation on us to make specific transport arrangements for you if none are available.
8. If we cancel your holiday
We aim to provide your holiday as booked but reserve the right to cancel your travel arrangements, if for example, the minimum number of customers required for a particular travel arrangement is not reached. However, we will not cancel your holiday arrangements less than 2 weeks before your departure date, except for events beyond our control or in the event that we reasonably believe that there has been a fraudulent payment or a booking has been made for fraudulent or illegitimate purposes or if the lead name or a member of the booking party has been banned from travelling with Summer Breeze UK. Save in these circumstances, if we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of an alternative holiday of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).
9. Compensation for cancellation or significant change
Period of notice we give you or your travel agent before departure | Compensation for each full fare paying customer
70 days or more | £0
69-29 days | £10
28-15 days | £20
14-8 days | £30
7 days or less | £40
10. Our liability to you
We will accept responsibility for your holiday as an “organiser” under the Package Travel and Linked Travel Arrangements Regulation 2018 as set out below. Subject to the other provisions of this clause 11, we accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described by us. If, after departure, any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers, we will pay you appropriate compensation, if this has affected the enjoyment of your travel arrangements. The level of such compensation will take into account all relevant factors including the invoice price of the holiday, any steps it was reasonable for you to take to minimise the inconvenience/damage suffered and the extent to which the deficiency or improper performance can have affected your enjoyment of the package. You may also have the rights provided in the final paragraph of clause 8.
Please note that we will not be liable for any injury, illness or death or consequent losses suffered by you or any member of your party, unless you are able to prove that such injury, illness or death was caused by lack of reasonable care and skill on the part of ourselves or our suppliers in the performance of our obligations under our contract with you. It is a condition of the payment of compensation that you notify us of any complaint or claim strictly in accordance with clause 12 and, further, assign to us any rights that you may have against any third party in connection with your claim. You must co-operate with us and our insurers in this regard. If you suffer a personal injury, death or serious difficulties as the result of an activity which does not form part of the package you booked with us - including, for example, any additional services or facilities provided to you by an accommodation or any other supplier which was not included as part of the original contract between us – we will not be liable to pay you any compensation but will offer you such advice and guidance as is reasonable in all the circumstances provided we are advised of the incident promptly. We will not be responsible where you do not enjoy the holiday or suffer any other problems because of a reason which you did not make us aware of when the holiday was booked. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your booking. In all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following:
i. the fault of the person affected or any members of their party; or
ii the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided; or
iii. an event or circumstances which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care
The promises we give to you regarding the services we have agreed to provide or arrange as part of the contract, together with the laws and regulations of the country in which your claim or complaint occurred, shall be used as the basis for ascertaining whether or not the services in question have been properly provided. If the services in question which caused the claim or complaint complied with the local laws and regulations applicable to those services at that time, the services shall be treated as having been properly provided. Such shall be the case even if the services did not comply with the laws and regulations of the UK which would have applied if those services had been provided in the UK.
Any additional in-resort services or products booking during your holiday will not form part of your holiday. For the avoidance of doubt, Summer Breeze does not accept any liability whatsoever for any additional in-resort services or products highlighted on our website or in our brochures, or any losses of whatever nature suffered by you as a result of using the information featured which is provided for information purposes only. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment. We strongly recommend that you store all money and valuables in a secure place during your holiday. Please note, your belongings are taken on holiday at your own risk and neither Summer Breeze, the villa provider, or the hotelier are responsible for any loss, theft or damage that occurs to your money, valuables or other personal effects during your time away.
Summer Breeze does not accept any liability whatsoever for resort services or products highlighted on our website or in our brochures, or any losses of whatever nature suffered by you as a result of using the information featured. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment. We strongly recommend that you store all money and valuables in a secure place during your holiday. Please note, your belongings are taken on holiday at your own risk and neither Summer Breeze, the villa provider, or the accommodation owner are responsible for any loss, theft or damage that occurs to your money, valuables or other personal effects during your time away.
11. If you have a complaint
If you have a complaint about any of the services included in your holiday or a problem during your holiday, including any illness or injury, you must inform the relevant supplier (e.g. your hotelier or villa provider) and our local agent (if there is one), our representative or our Customer Operations team without undue delay and they will endeavour to put things right. You must also complete a Customer Report Form (if there is one) whilst in resort.
If your complaint is not resolved locally, you must follow this up within 28 days of your return home by writing to either (a) our Customer Service team at: Customer Service, Suite G1C, Oakpark Business Centre, Little Barford, St Neots, Cambs PE19 6WA
Please note that in the event of illness it is your responsibility to attend a local doctors surgery and it is you or another member of your party's responsibility to attend a local pharmacy if advised to. We will not meet any cost for this. If you fall ill while on holiday or suffer from an accident, you must also consult a local doctor and make arrangements to visit your GP on your return. In the event that we or one of our suppliers arrange for medical assistance on your behalf, you will authorise us to obtain a medical report from the doctor who attended to you. Should you wish to make a claim against us as a result of an injury or illness, you must provide us with details of both the local doctor whom you saw and you’re GP, together with written authority for us to obtain a medical report from both those doctors. You, any member of your party, or any person acting for you must not make false or exaggerated claims. If you, any member of your party, or anyone acting for you makes a claim knowing any part of it to be false or exaggerated, details will be passed to the relevant authorities and we shall seek to recover any payments made to you in connection with the associated claim (together with costs incurred by us). All claims (together with all supporting evidence including (but not limited to) medical records, photos of your holiday, details of all meals and drinks and receipts from excursions) must be submitted promptly after your return to firstname.lastname@example.org quoting your name and booking reference in the subject matter.
If you fail to follow these simple procedures we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this booking.
13. Passport, visa and immigration requirements and foreign office advice
Your specific passport, visa and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, immigration requirements or you fail to comply with all applicable health requirements.
Bookings in resort: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible or liable for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. They do not form part of your holiday under any circumstances.
15. Special requirements
It is important, if you have any special requirements, such as wheelchair access, that you inform us at the time of booking so that we can make appropriate enquiries about the suitability of particular accommodation, resorts, transport and services. Where following your booking we establish that the resort, cruise or accommodation is not appropriate we will inform you and give you the opportunity to change your holiday. Where applicable, an appropriate medical form will be sent to you for this purpose and once returned will be passed onto your airline and/or cruise operator and/or accommodation supplier and/or ground transfer service provider. If we reasonably feel unable to properly accommodate the particular needs of the person concerned we reserve the right to decline or cancel the booking.
We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you.
17. Car Hire
Summer Breeze does not own or operate any car hire arrangements and is not a supplier of car hire services. Your contract for car hire (“Car Hire Conditions”) will be between you and the Car Hire Supplier to which Summer Breeze will not be a party. The relevant Car Hire Conditions will be provided to you as part of your booking. On making a booking with a Car Hire Supplier, you are bound by and deemed to have accepted the Car Hire Conditions of the relevant Car Hire Supplier. The Car Hire Supplier is solely responsible for providing you with Car Hire.
17. Personal data
18. Additional Assistance
If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.
“Summer Breeze” “we, “us, “our” means Summer Breeze UK;
“You”, “your” “lead name” means you for yourself and on behalf of each and every member of your booked party (including anyone who is added or substituted at a later date).
These conditions were last updated on 1 December 2018.
The price of your holiday
The price of your holiday: The basic holiday cost includes the following: the cost of your holiday accommodation; coach transfers between the resort airport and your accommodation if stated or car hire if stated for villa products.
The basic price of your holiday does NOT include the following which will cost extra: transfers to and from your accommodation if not stated; holiday insurance; any additional charges that hotels or apartments may make for facilities such as cots, minibus services, sun beds, sauna, tennis courts and equipment, porters, excursions, air conditioning etc.; deposits requested on arrival by some apartment/hotel/villa owners; and any local taxes, levies, dues or similar required by local authorities/airports abroad to be paid personally by every passenger; and any surcharge levied under our standard terms and conditions.
Summer Breeze reserves the right to alter the price of any of the holidays advertised on the website. You will be advised of the current price of the holiday you wish to book prior to receiving your booking confirmation. The lead in price on our website and in our brochures is based on 2 adults sharing. except for: Exceeding the maximum number of occupants using any accommodation for any period of time may result in an over-occupancy charge being levied.
Transfers: All of our holidays include a transfer, except: (i) where specifically specified, or which will only include transfers where specifically booked at an extra charge. The transfer times we give you are a rough guide and do not allow for local traffic conditions, or delays to incoming flights. Please be aware that you may have a wait upon arrival at the airport to be transferred to your accommodation. Transfer vehicles will try, wherever possible, to drive up to each hotel. However this may not always be possible due to local restrictions. Please refer to your Transfer Voucher for instructions on how to reconfirm your return transfer. You may need to arrange a private or adapted (as applicable) transfer if you have a wheelchair or other outsize equipment.
Your accommodation and resort
How we grade accommodation: All the accommodation featured on our website and in our brochure has been carefully chosen to ensure that you are able to get the very best out of your holiday. Although the local authorities in each country set standards for official hotel star/quality ratings, we know standards can vary between hotel and apartment accommodation of the same official rating in different countries and even in the same country which does not give you a consistent way of comparing accommodation standards. To help you choose your holiday, therefore, with hotels and apartments we feature our own star ratings to give you a general guide and to help you compare. Our ratings are based on our knowledge and customer feedback of the facilities, food and service available at the accommodation, as well as the characteristic differences between accommodation types such as apartments and hotels. Our ratings are set using a scale of 2 stars through to 5 stars and represent a range from basic, good value, no-frills accommodation to above average, more comfortable accommodation with a wide range of facilities.
Room types: When we refer to specific room types on our website, the room you will receive will usually match one of the descriptions below. Please note, however, that these are only standard definitions for guidance purposes only and that rooms are likely to vary by accommodation. Pictures of rooms on our website or in our brochures are examples only and the actual view and/or room size or layout may vary.
Double Rooms - a room with a double bed, or two single beds with double bedding.
Twin Rooms – a room with two single beds.
Single Rooms – a single room or “twin for sole use” room with 1 or 2 single beds.
Studios – one room living/sleeping accommodation with divan/sofa beds, basic kitchen facilities (usually 2 cooker rings and a fridge) and a shower room.
Apartments – self-contained accommodation with one or more bedrooms with twin/double beds, basic kitchen facilities (usually 2 cooker rings and a fridge), a shower room, and occasionally a separate living space.
Sea/Pool View Rooms - please note these advertised room types may have a restricted view due to plants, trees or buildings.
Family Rooms - typically the same as the double and twin rooms and may not be larger. Room occupancies will be shown for individual properties and may vary in each destination.
Triple/Quadruple Rooms - some properties may have rooms that can sleep 3 or 4 people. Room layouts may vary but typically will consist of 3 or 4 separate beds or a combination of double, twin, camp, sofa or rollaway beds. In some properties extra beds may only be suitable for children. These rooms may not be any larger than twin or double rooms so space may be limited.
Premium/Superior Rooms- typically the same as double and twin rooms but may have additional or more luxurious amenities.
Maisonettes - as per apartments and usually on a split level.
Board basis descriptions: Please note that the accommodations advertised on our website will be described as follows:
Room Only - no meals are included in the price you have paid for your holiday.
Self Catering – no meals are included in the cost of your holiday, but you will be provided with catering facilities in your accommodation to cook light meals. These facilities will differ slightly from one accommodation to another.
Bed and Breakfast - breakfast is included in the price you have paid for your holiday and will generally consist of a continental buffet style, catering for various nationalities.
Half Board - your breakfast and evening meal is included in the price you have paid for your holiday.
Full Board - breakfast, lunch and evening meals are included in the price you have paid for your holiday.
Check-in/out: Generally, your accommodation will be available from 2pm on the date of arrival and is to be vacated between 10am and noon on the date of departure, irrespective of your arrival or departure times (unless we have stated otherwise). Should you wish to retain your room after the normal check-out time on the day of your departure, it may be possible to reserve the room for this purpose at the time of booking. However this will be on a “subject to availability” basis and may incur additional costs which would be payable locally. Should we not be able to accommodate your request, you may also check at reception on your arrival or at any time during your stay to see if the specified times can be altered.
Air conditioning: Some properties may have individual air conditioning units located in either the bedroom or the living area and, unless otherwise stated, air conditioning will be centrally controlled. This means that the day to day operation of the air conditioning system is at the discretion of the hotel management, both in rooms and in the public areas of the property. In such cases the use of air conditioning units may be restricted to certain hours of the day and more generally used during the warmest summer months. Please note there may be a local charge payable for air conditioning in some months. We will endeavor to describe the air conditioning system in the accommodation description where possible.
Free Wi-Fi: Resorts or accommodation displaying a ‘Free Wi-Fi’ symbol on our website or in our brochures have free Wi-Fi available, although for hotels it is not guaranteed throughout the resort. For example, free Wi-Fi may only be available in the hotel lobby. Connection speeds will vary by accommodation and no guarantee of availability can be provided.
Local charges: Some facilities at your accommodation may be payable locally. We endeavour to advise you of all local charges in our descriptions but this may not be possible or they may change from time to time. Common payable facilities include, but are not limited to, air-conditioning, safety deposit boxes, daily car parking, entertainment and activities away from your accommodation. Where our brochures include indicative prices for drinks, meals or local travelcards, these prices have been provided by local tourist boards as examples only. We do not guarantee these prices and the actual cost of drinks, meals and travelcards will vary depending on the supplier.
Maid service: The frequency of maid service and changes of linen may differ from property to property.
Single travellers and under occupancy supplements: It is an unfair fact of life that single travellers often have to pay proportionally more, often up to twice the price, than the price each person in a twin room might have to pay. We have negotiated some good deals for single travellers, however please note the standard and location of these single rooms is not always as good as that of twin/double rooms, even when you pay the single supplement. As most of our prices are based on at least 2 adults sharing, if there are fewer adults sharing the room than the number specified on the website, supplements will have to be paid.
Factors which may affect information accuracy: We rigorously check the information we supply to ensure it is correct. However, please bear in mind that accommodation owners, restaurateurs, nightclub owners etc, may wish to maintain or improve their facilities, or even take a break themselves. Circumstances such as these, or weather conditions, time of year etc. may cause some of the amenities we have described to be unavailable or different from those advertised. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.
Factors which can affect electricity and water supplies: In many of the less sophisticated destinations we feature the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on their provision. Establishments do everything possible to maintain full services, however occasional power cuts and/or water restrictions may be experienced.
Factors which can affect accommodation standards (cleanliness, insects, etc.): In many establishments, especially beach resorts, insects in the rooms (e.g. cockroaches, mosquitoes, ants, etc.) are almost inevitable. It should by no means be taken as a sign of dirtiness, simply as a fact of life in these destinations. Please also note that some hotels may also have open air dining facilities, which may attract wildlife such as birds, cats, dogs, etc. While we are sure that the staff at these hotels do their best to discourage animals from wandering into areas where food is served, we ask that you refrain from feeding such wildlife.
Please note that all information relating to local restaurants, resort activities and other resort services provided is for general guidance and information only.